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Komal Kumar, (pictured at right above) owner of five Pearle Vision EyeCare Centers across Orange County, California, had the SNAPP Group annual meeting on her radar for years. She had attended a few sessions in the past but splitting time between Vision Expo and SNAPP in Las Vegas never quite allowed her to dive all in.
A Meeting Worth The Wait
Things changed when Kumar joined the National Franchise Advisory Council (NFAC) in 2023 and was appointed Chair in 2024. Conversations with fellow NFAC peers, many of whom are top-performing franchisees nationwide, convinced her to give SNAPP her undivided attention.
“They told me it was eye-opening: the speakers, the strategies and the networking,” she recalls. “And since Clearwater was separate from Expo this year, I finally decided to do it right.”
The experience exceeded expectations. Free from Vegas’ chaos, Kumar immersed herself fully in the Clearwater sessions and left with pages of actionable insights. “I learned something from every session, from large keynotes to small group discussions, but the best part was connecting with other business owners who just get it.”
Vision Rooted in Legacy
Kumar’s story in eye care spans three generations. Her grandfather ran a wholesale lens and frame business in Burma (now Myanmar), and her father introduced digital eye exams to the region. “This industry is truly beautiful,” she says. “We get to protect something priceless—people’s vision—while blending medical, fashion and compassion.”
She opened California’s first Pearle Vision in Irvine in 2018 and has since grown to five locations, most recently acquiring two in 2024. But what sets her apart isn’t just expansion, it’s how she leads with purpose and people-first innovation.
From Inspiration to Implementation
She cites the session by featured speaker Ryan Parker, OD, senior director of medical and professional affairs at EssilorLuxottica, “The Landscape of the Optical Business: Today & Tomorrow,” as a defining moment. “He said something that hit hard: if you stay still, you’ll be behind for years. It reminded me that the future doesn’t wait. You have to move with it.”
Dr. Parker’s framework—Reignite. Reimagine. Redefine.—became Komal’s personal post-SNAPP mantra:
Reignite: Rekindle passion for why we started—restoring sight and improving lives.
Reimagine: Challenge old systems. Adopt technology, teleoptometry and fresh patient experiences.
Redefine: Measure success not just by numbers, but by impact, fulfillment and legacy.
She came home ready to act. “I used to be hesitant about teleoptometry,” Kumar says. “But after hearing success stories and seeing how it expands access, I’m now exploring the best platform to launch across our practices.”
Another key initiative: outsourcing phone operations. “We met a vendor at SNAPP who specializes in call management and recalls,” she explains. “That’s time back for our teams, to focus on patients, not ringing phones.”
Translating Lessons Into Leadership
What stood out most for Kumar was how aligned Dr. Parker’s message felt with her own leadership philosophy. “He talked about how the future of optometry isn’t something that happens to us—it happens through us,” she says. “That’s exactly how I lead my teams: every associate and every manager has the power to shape our future if they take ownership.”
Eyes on the Future
For Kumar, SNAPP was more than a meeting, it was a recharge. “It reminded me that passion and progress go hand in hand. You can’t get comfortable in this industry. Patients are evolving, technology is evolving and so should we.”
“SNAPP kept it fun, energizing and real,” she says. “I came home fired up, ready to reignite, reimagine and redefine what eye care in California can look like.”
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